FAQs
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1. How TouchPoints Work
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When you're stressed, the 'fight or flight' part of your brain engages. TouchPoints shift you into the logical, rational part of your brain and allow you to think clearly and experience calm all within seconds. Having the ability to think rationally without an associated body sensation helps the brain create new neural pathways that are net positive, and this has a lasting effect on your brain. See How TouchPoints Work for more information.
TouchPoints do not treat or cure any medical conditions but can help manage the underlying stress that accompanies many conditions in conjunction with a healthy lifestyle.
2. Product Information
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All three options—TouchPoint Essentials, TouchPoints with Wristbands, and TouchPoints for Sleep—utilize the same innovative BLAST® technology to alter the body's stress response. Each kit is designed to provide a calming experience, enhance focus, improve performance, support better sleep, minimize anger, and reduce cravings.
They all feature the same three modes: blue for sleep/meditation, yellow for calm/focus, and purple for anger/agitation. Additionally, each kit comes with rechargeable batteries that offer a 3-4 hour battery life and are splash resistant.
The main difference lies in the included accessory, the devices' shutoff method, and FSA/HSA eligibility.
TouchPoints are not waterproof, however, they are sweat-resistant.
Yes. TouchPoints emit EMFs through infrared technology. Infrared is used first for 30 seconds to power the devices on and pair them, and then again for 30 seconds each time the settings are changed.
3. Using TouchPoints
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Click to download How To Use Your TouchPoints.
Place one TouchPoint on each side of your body and secure them with wristbands, sweatbands, clothing clips, hold in hands, or keep in pockets or socks. For TouchPoints to work, one must be on the right side of the body and one must be on the left. TouchPoints do not need to be touching the skin as long as you can feel the vibrations.
TouchPoints can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it.
TouchPoints are intended to be used as needed throughout the day typically in 5-30 minute periods.
Using TouchPoints for 15-30 minutes can leave a lasting effect in helping you stay calm throughout the day, even when TouchPoints are off! One of the ways TouchPoints' BLAST technology works is by creating new neural pathways that help modify the memories that trigger our stress response. These new neural pathways can build overtime, progressively reducing the release of stress related hormones such as adrenaline and cortisol levels. Overtime, using TouchPoints in these shorter periods as needed throughout the day should help you feel less stressed, more calm and logical, even when they're off. Using TouchPoints as such will not only be helpful to their effectiveness, but will also prolong their lifetime and help you better understand and manage your stress.
Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Using TouchPoints as such for the purpose of reducing tremor activity may require the purchase of multiple pairs of TouchPoints.
TouchPoints have a guaranteed life of 1-year with proper use and care (read about safety & care). While there is no harm to your person in using TouchPoints for longer periods of time, using TouchPoints for several consecutive hours daily can shorten the lifespan of the motors which will require the device to be replaced. Click here to learn what's covered and read the policy terms for TouchPoints 1-year manufacturer's warranty.
TouchPoints take 2-3 hours to charge fully. The battery life for TouchPoints is 3-4 hours depending on the settings used.
We do have many customers reporting that using TouchPoints on the calm, anger, or performance settings may reduce the incidence of tremors associated with Parkinson's. Also, many customers report that using TouchPoints helps reduce the anger/agitation, and anxiety associated with these conditions and the "rebound" effect of medication.
There are two types of tremors, resting tremors and action tremors. TouchPoints seems to make action tremors better. Since Essential tremors and cerebellar tremors and action type tremors, we believe that Touchpoints technology works on the same brain circuity which is why they would likely result in improved control and tremor severity.
Currently, there are universities interested in pursuing research given these findings, but we as a company have not yet researched this. TouchPoints are shown to reduce the overall stress response and since TouchPoints are a general wellness device, we are still learning of so many potential applications to improve people's lives!
Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Using TouchPoints as such for the purpose of reducing tremor activity may require the purchase of multiple pairs of TouchPoints.
TouchPoints are designed to be used for 5-30 minute intervals. However, some customers choose to wear TouchPoints in a continuous manner. Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Please note that this action wears the motor and reduces the life of the devices. Many customers will purchase multiple sets to rotate their devices in accordance with proper care and handling.
There are no known conditions that would render TouchPoints ineffective. TouchPoints should work on everyone because of how the brain integrates sensory input.
If it feels like your TouchPoints aren’t producing calm it could be because they are not on the right setting for you. Cycle through a couple different settings to find the one that works best for you.
If you are panicking or thinking about an extremely stressful event, it may take longer than 30 seconds to feel the difference. In this case, leave your TouchPoints on and then reassess every minute. In a few minutes, there should be a noticeable difference.
If you have a severe medical or mental health condition or are under the influence of drugs or alcohol, this may interfere with the results. If you have a dissociative disorder, autism, or agenesis of the corpus callosum, you may not be able to notice the positive changes even if they are occurring.
4. Shipping
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You can order to the US and Canada directly from our website.
For Malaysia, please visit facebook.com/malaysiatouchpoint or contact touchpointmalaysia@gmail.com.
For Europe, please visit mindtecstore.com/ or contact
Country not listed? Please reach out to hello@thetouchpointsolution.com to learn of localized support in your area.
Our team will process your order for shipping within 1 business day.
United States:
USPS Ground Advantage: 2 – 5 business days
UPS Ground: 1-5 business days
Carrier determined by order weight and size. Priority shipping is not available for US domestic orders due to carrier restrictions.
Canada:
UPS Worldwide Express: 1-5 business days
Customer is responsible for any customs and duties fees to Canada
We ship directly from Phoenix, Arizona.
For Malaysia, please visit facebook.com/malaysiatouchpoint or contact touchpointmalaysia@gmail.com.
For Europe, please visit mindtecstore.com/ or contact
info@mindtecstore.com.
5. Payments & Refunds
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TouchPoints are not covered by medical insurance however HSA/FSA cards can be used at checkout to purchase the TouchPoints for Sleep kit*.
*FSA/HSA provider may require a letter of medical necessity to purchase TouchPoints for Sleep as an OTC sleep aid.
TouchPoints for Sleep can be purchased with your FSA/HSA funds.
Please note, FSA/HSA provider may require a letter of medical necessity to purchase TouchPoints for Sleep as an OTC sleep aid.
TouchPoint Essentials and TouchPoints with Wristbands can be used for sleep, however they are not covered by FSA/HSA funds. Click here to learn more about the difference between TouchPoints.
Yes! You can pay in 4 installments over 6 weeks with Klarna or Shop Pay during checkout.
Select your preferred payment plan in the "Payment" step during checkout. Please note, selecting Shop Pay as an "Express Checkout" option in the "Information" step during will not give the option for the Shop Pay payment plan; you must click through the to "Payment" step.
As a consumer, you have 30 days to decide if TouchPoints are the right fit for you. If not, you can return TouchPoints with our money back guarantee.
For organizations, we offer the following demo programs:
Therapists: Click to learn
EMDR Therapists: Click to learn
First Responders: Click to learn
Dentists: Click to learn
- We offer a 30-day money back guarantee provided all TouchPoints components (TouchPoint devices, couplers, and charging cable) are returned undamaged and in working factory condition. The 30-day countdown is upon receipt of the package. If 30 days have gone by since you received your package, unfortunately we will not be able to refund or exchange.
- All sales are final after 30 days. Clearance items are non-refundable.
- Shipping charges are non-refundable.
- Request return merchandise authorization (RMA) by filling out this form. Once we receive your request for refund, our Customer Service team will issue an RMA number and provide a pre-paid return shipping label. This two-step return process will ensure you are using your TouchPoints correctly so you can experience the stress reduction that thousands of customers have experienced.
- Refunds are credited back to the original method of payment.
Request return merchandise authorization (RMA) by filling out this form. Once we receive your request for refund, our Customer Service team will issue an RMA number and provide return instructions. This two-step return process will ensure you are using your TouchPoints correctly so you can experience the stress reduction that thousands of customers have experienced.
It's our purpose to make our technology as accessible as possible and available to people of all ages and walks of life. Our Touch of Hope scholarship program is for individuals and families with financial need who seek to improve their lives through applied neuroscience.
We award sets every month. Click here to apply.
6. Product Coverage
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To register your TouchPoints, please go to TouchPoints Registration page.
1. Plug your devices into a laptop or desktop computer using the included micro-USB cable. Laptop/Desktop must be powered on and logged in.
2. Plug your TouchPoints in and out of the dual-pronged charging cable 3-4 times.
3. While plugged in, hold the TouchPoint buttons down for a solid 5 seconds. Count 1 Mississippi 2 Mississippi 3 Mississippi...
4. Unplug the TouchPoints and leave off the charging cable for at least 15 minutes and then plug the devices back up for an overnight charge.
If you're still having issues or have questions about troubleshooting, please contact Customer Support.
📝 Contact Us📧 hello@thetouchpointsolution.com